Question 1 of 5

The nurse cares for the mother of a child who died in the emergency room as a result of an accidental poisoning. Which response by the nurse is appropriate?

A. Place a greater emphasis on nonverbal aspects of empathy over verbal. B. Accurately reflect on the mother's feelings to convey understanding and concern. C. Repeat exact phrases stated by the mother to aid in expressions of grief. D. Reflect on the expressed feelings of the mother but with the nurse's own words.

Question 2 of 5

During the initial interview of a patient, the nurse should: (Select all that apply.)

A. assess the language capabilities of the patient. B. use open-ended questions. C. limit the interview to approximately 30 minutes. D. assess comprehension abilities of the patient.

Question 3 of 5

Which statement describes the affective aspect of learning effective communication strategies?

A. "The nurse should use clear, direct statements using objective words.= B. "The nurse uses body language that is congruent with the verbal message.= C. "The nurse believes that positive communication strategies build confidence.= D. "The nurse practices assertive and responsible communication strategies.=

Question 4 of 5

The nursing student tearfully reports to the leader, "I took some flowers into Mr. N's (non- Hodgkin lymphoma) room to cheer him up, and he told me that he didn't think he was supposed to have flowers. I took them out of the room right away, and then I realized I had made a mistake." What should the team leader do first?

A. Direct the student to read the isolation precautions before entering the room. B. Call the nursing instructor and report the student for making an error. C. Acknowledge and praise the student for taking responsibility for the mistake. D. Write an incident report and have the student and instructor sign it.

Question 5 of 5

Which nonverbal action(s) would be consistent with an assertive style of communication? (Select all that apply)

A. Relaxed posture B. Established eye contact C. Hands placed on hips D. Distant, soft voice

Communication in Nursing Test Bank

Skildor

ATI RN

ATI RN