Open-Ended Questions in Nursing Communication

Correct Answer: A

Rationale: The correct answer is A because it indicates a violation of the client's rights in the helping relationship. By stating "I do not have time right now to help you call your family," the nurse is disregarding the client's need for support and communication with their family, which is a fundamental aspect of patient rights. This response demonstrates a lack of empathy and neglect of the client's emotional needs during a vulnerable time. Explanation of why other choices are incorrect: B: "I am available to answer questions that you may have about your surgery." - This choice demonstrates the nurse's willingness to provide information and support, which aligns with the client's rights. C: "You seem frightened. I will stay with you until your family arrives." - This choice shows the nurse's empathy and commitment to the client's emotional well-being, respecting the client's rights. D: "Your neighbors called, and I told them that you will have surgery." - This choice shows the nurse's communication with others

Correct Answer: D

Rationale: The correct answer is D because relaxed muscles and a concerned expression convey warmth. Relaxed muscles indicate a sense of calm and approachability, while a concerned expression shows empathy and care. Small pupils and a fixed gaze (A) can be perceived as cold or distant. Furrowed brow and wrinkled forehead (B) suggest tension or worry. Pursed lips and a forced smile (C) may come across as insincere. In summary, D is the best choice as it combines physical relaxation with emotional warmth.

Correct Answer: A

Rationale: The correct answer is A because asking the client how they are feeling can provide valuable information about their current condition. It allows the team leader to assess the client's subjective well-being, any immediate concerns, and potential changes in health status. Noting mental status (choice B) and measuring vital signs (choice C) are not typically part of a brief assessment before shift report. Palpating chest and abdominal areas for pain (choice D) would require more thorough assessment and is not necessary during brief rounds.

Correct Answer: B

Rationale: The correct answer is B: "You don't want to walk today?" This response shows empathy and encourages the patient to express their feelings further. It validates the patient's emotions without judgment, fostering a therapeutic relationship. Choice A is directive and dismisses the patient's feelings. Choice C shifts the focus to the nurse's feelings, not addressing the patient's concerns. Choice D is confrontational and may make the patient defensive instead of exploring their feelings. In summary, option B demonstrates active listening and promotes open communication, making it the most therapeutic response.

Correct Answer: C

Rationale: The correct answer is C because developing self-awareness of personal healthcare beliefs is the first step in providing culturally competent care. By understanding one's own beliefs and biases, the nurse can approach care without imposing personal values. This self-awareness allows for better communication and respect for diverse client perspectives. A: Adopting a transcultural framework is important but should come after self-awareness to ensure authenticity. B: Asking clients about their beliefs is valuable, but understanding one's own beliefs must come first. D: Recognizing ethnocentric beliefs of minorities is important but not the initial step in providing culturally competent care.